Tugende Pioneers Securitization of Motorcyle Assets with Lendable Inc

Tugende Customer Motorcycles at our 2015 Customer Appreciation Party

**UPDATES:

1)  See this announcement and learn more about Lendable on their website.
2) See a link to coverage of Lendable’s second deal, with a Tugende shout-out here.

May 3, Nairobi, Kenya – Today Lendable announced that it has completed its first receivable financing transaction, creating a new high-yield, high-impact asset class. This deal’s unique data-driven approach to structuring is the first-ever for receivable financing in emerging economies.

For this offering, Lendable partnered with Tugende, an asset financing company, or originator, in East Africa. Tugende is one of Uganda’s most promising asset finance companies, specialising in lease-to-own financing for motorcycle taxi drivers, known as boda bodas. According to Tugende, ownership doubles profits for drivers, and Tugende provides added value including training and insurance.

“Tugende is one of the most innovative asset finance businesses we have seen,” said Daniel Goldfarb, Co-Founder & CEO of Lendable. “They mix novel technology with best in class operations and customer service. Financially, their product is a no brainer for their customers, and you can see this in both their growth and repayment rates. Now that they have proven their model, they need more capital to reach scale in the market.”

Three global institutional investors purchased the credit contracts from Tugende for hundreds of Ugandan boda boda entrepreneurs. This transaction has enabled Tugende to give more motorcycles to self-employed entrepreneurs and expand their reach across Uganda.

“There are at least one million full time motorcycle taxi drivers across East Africa, and since day one, we’ve struggled to keep up with our large waiting list in Uganda in terms of constantly raising new funds to buy more motorcycles,” said Michael Wilkerson, CEO, of Tugende. “Partnering with Lendable helped us grow faster by matching new financing to meet our demand with the quantitatively provable security of our existing portfolio performance. In addition, Lendable’s experience and technology have added new insights into how we manage our portfolio and help thousands of customers own their income generating asset as quickly as possible.”

This transaction relied on Lendable’s robust quantitative models to assess deal risk and determine pricing through its proprietary Risk Engine. Lendable developed the financial structure of this transaction, allowing both investors and Tugende to avoid the expensive structuring costs that a similar deal would normally incur. As part of this process, Lendable also provided analytics to Tugende, helping improve their receivable quality. As a result, Lendable and Tugende have worked together to improve the advance rate to Tugende—a trend both sides hope will continue. Lendable’s approach makes receivable financing transactions more easy, fast and affordable for both investors and originators.

In addition to partnering with Tugende, Lendable has signed additional East African asset-backed financing companies on forthcoming receivable financing transactions through its platform. To create greater standardization in the industry, these transactions will utilize the same Standard Receivable Financing structure, with investors basing pricing on Lendable’s Risk Engine.

About Lendable

Lendable helps originators move beyond chasing one-off impact checks to scalable commercial forms of financing. Lendable provides cutting-edge analytics through its proprietary Risk Engine, off the shelf legal and accounting through its Standard Receivable Financing structure, and access to scalable investors.

About Tugende

Tugende is an asset finance company helping people take control of their economic futures by owning the productive assets they use to make a living. Over the past 4+ years, Tugende have provided lease-to-own financing of motorcycles to over 5000 motorcycle taxi drivers (boda bodas) in Uganda, helping them own their own bikes in 19 months or less. Ownership for these drivers doubles take home income, and Tugende also provides training, insurance, and in depth customer support. As Tugende grows it will leverage its staff, systems and growing customer database to finance other assets, improve access to credit and help customers move themselves up the economic ladder.


Tugende is hiring a Chief Operations Officer!

Date Posted: March 17, 2017
Date Due: Rolling deadline
Location: Kampala, Uganda
Reporting to: CEO

How to apply: Please send your CV and cover letter directly to jobs@tugendedriven.com with ‘COO Application‘ in the Subject line. Be sure to let us know why you want to join Tugende in this capacity and why you think you’re the perfect fit for the job!

Company Overview
Tugende is a for-profit social enterprise financing income-generating assets. Over the past 5 years, we have provided lease-to-own financing of motorcycles to over 5,000 motorcycle taxi drivers (boda bodas) in Uganda.

Our long term goal is to provide financing and services to help self-employed people own income-generating assets across multiple sectors.

With our current primary product, motorcycle leases, our customers take ownership through a lease-to-own payment plan and receive training, insurance, and ongoing support. Ownership significantly increases income, job security, and road safety.
“Tugende” means “Let’s Go!” and both represents our mission of helping people move forward economically and is what you actually say when you climb on the back of a motorcycle in Uganda. Tugende is expanding rapidly and has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow, and has appeared in the Guardian, BBC, The Economist, and elsewhere. Learn more about our founding and mission here and here.

Starting with motorcycles, Tugende is proving that millions of self-employed entrepreneurs can receive credit to own the equipment they use to provide for their families, even without credit histories, collateral, and in industries considered high risk by traditional lenders.
We currently serve over 3,000 customers in Kampala, Mbarara, Jinja, and Mbale, Uganda. We plan to expand to at least 10 locations in Uganda over the next year and into countries such as Rwanda, Kenya, and Tanzania. Beyond geographic growth, our future will include financing multiple income-generating products, expanding value-added services like insurance (which we currently offer), and implementing cutting-edge technology for credit scoring to help us reach millions of customers without losing high touch personal support.

The Position: COO

Tugende has grown rapidly and plans to further accelerate our growth. The board and CEO are looking for a seasoned, strategic, and process-minded leader with experience scaling a for-profit business in emerging economies. The candidate will have experience leading senior managers, managing multiple teams, and developing a performance culture among a group of diverse, talented individuals.

The Chief Operating Officer will be a key part of the small senior management team and will be responsible for

  • executing day-to-day operations,
  • creating and implementing operations strategies,
  • standardizing and scaling systems and processes, and
  • driving business growth.

By using data, building teams, and refining systems, the COO will make key decisions regarding scaling and growth focusing on area selection, product design and delivery, portfolio quality management, and client outreach and communications. The COO will be responsible for the management of the overall quality and efficiency of operations, including ensuring the company delivers outstanding service that is client-focused and efficient at all times.

While it is essential that the COO brings efficient and effective systems to increase the organization’s productivity, it is also critical that the team prioritize its focus in helping people help themselves. We value empathy, integrity, teamwork, being solutions-oriented and always growing (personally and professionally).

Responsibilities:

Reporting to the CEO, the COO will lead all operations and will have the following responsibilities:

  • Provide a strong day-to-day leadership presence for all staff, linking headquarters, Ugandan, and (future) East African operations. Reinforce leadership culture of open-door policy among all staff.
  • Represent Tugende and the CEO internally and externally as needed. Present publicly about our vision and work, and build and maintain professional networks on behalf of Tugende.
  • Supervise and manage all staff in field operations including the credit and collections teams and back-office operations including administrative support and customer service teams.
  • Supervise Business Analytics and Research and IT departments to ensure Tugende is driven by data and its tools and technical systems are customized and updated for optimal operations.
  • Liaise with CFO/Finance Manager to deliver cost effective results, plan budgets, strategize investments in new people and systems, and keep the company growing on a strong economic base.
  • Continue to build an environment across operations that yields the sharing and implementation of best practices among all team members
  • Act as the main quality controller in client selection, portfolio quality management, product and processes, client protection, area selection, and other aspects of operations.
  • Ensure full compliance with the existing policies of the company, especially the Operations Policies.
  • Oversee credit and risk controls, ensure and enforce Health Safety, Security and Environment (HSSE), HR, and adherence to other risk management policies in operational areas.
  • Support recruitment function for operations team.

Key Qualifications:

As a prerequisite, the successful candidate must believe in the core values of Tugende and the premise that empowering low-income customers with for-profit tools can create tremendous economic change, social impact, and profits.

Beyond that, we are seeking a candidate who has proven experience in scaling a multi-site operation with high-touch customer interactions, a large staff, and a demonstrated ability to run, build, and improve systems and processes that maximize the capabilities of a driven, bright, diverse team.

The ideal candidate will possess a high level of energy and a personal style that engenders absolute loyalty and trust among team members at all levels. The successful candidate will be a mentor and team builder, able to both selectively recruit external talent and develop internal resources in a way that generates momentum while portraying stability.

Above all, the successful candidate will have unquestionable integrity, and will always do what is in the best interest of the Company, its customers, and its shareholders.

Required

  • Willingness to ride fearlessly on the back of motorcycle taxis (with a helmet!);
  • 15+ distinguished years in senior management roles with demonstrated experience delivering results on growth, system building, expansion, and human capital;
  • Significant track record operating with a multi-branch organization in emerging markets comparable to Uganda and ensuring high quality operations across all locations;
  • Comfort in low-income environments and able to empathize with, and gain trust from, the communities with which we work;
  • A thorough understanding of financial institution performance metrics/indicators and the ability to interpret and process operations data including lease portfolio performance;
  • Results—proven track record of exceeding goals and a bottom-line orientation; evidence of consistently making good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget; problem solving, project management, and creative resourcefulness. Strong negotiation skills;
  • Strategic Vision and Agility—ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan;
  • Capacity Building—ability to effectively build organization and staff capacity, developing a topnotch workforce and the processes that ensure the organization runs smoothly. Track record of mentoring direct subordinates and increasing their responsibilities;
  • Leadership and Organization—exceptional capacity for managing and leading people; a team builder who has experience in leading a large staff, scaling-up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed;
  • Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary;
  • General Management—thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing;
  • Solid educational background—undergraduate degree required; MBA or similar advanced degree highly desired.

Preferred:

  • Familiarity with Uganda/East Africa;
  • Experience working in similar lease-to-own models, lease finance, or asset financing.

Bonus points:

  • Fluency in Luganda or conversational familiarity with any major local language of East Africa.

Compensation and Benefits

Compensation: We’re looking for an exceptional candidate and we are willing to pay competitively to ensure we get a person who will help us take Tugende to the next level. Medical benefits, leave, and salary will all be extremely competitive. Performance-based compensation including employee share options are also a possibility depending on preference of the successful candidate.

Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

Skill Development: Tugende invests in internal training and staff development and also supports staff financially and with flexibility to pursue additional training. The COO will be eligible to seek further training and development, and if desired, to lead skill and mentorship sessions with junior staff.

Great Team: Tugende has a smart, fun, and growing team of 88 staff and growing. We take our work seriously, but love to joke and have fun. We regularly have expenses-paid, voluntary team outings, social and networking events, and annual appreciation parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.

TUGENDE IS HIRING! Apply to join our Special Projects team.

Empathy  ⬩  Solutions-Oriented  ⬩  Always Growing  ⬩  Integrity in all Decisions  ⬩  Work as a Team

THE POSITION: SPECIAL PROJECTS ANALYST

Tugende is looking for a Special Projects Analyst to drive innovation, research and solve complex challenges across the company, and create extremely professional deliverables to present to senior management, the board, and investors. The successful candidate will have a demonstrated record of exceptional problem solving, analysis and strategic prioritization skills. He or she will proactively seek internal and external opportunities, assess the financial feasibility of such projects, provide management with data-backed recommendations, and implement solutions and new initiatives. If you see problems as opportunities, are comfortable bringing structure to ambiguous challenges, and take initiative with minimal direction, then this role is for you!

CLICK HERE TO APPLY.

Details:

  • Date Posted: February 23, 2017 
  • Date Due: March 10, 2017
  • Location: Kampala, Uganda
  • Reporting to: CEO

RESPONSIBILITIES

  • Identify Tugende’s strategic needs, pressing challenges, and key opportunities, and prioritize projects based on their effectiveness in moving the company forward.
  • Independently draft project timelines and maintain strict discipline in meeting deadlines.
  • Conduct cost/benefit analysis, and build financial models that forecast expected costs, justify investments, and allow for monitoring of progress.
  • Strategically drive projects into the execution phase, partnering with teams across the organization and external vendors and partners.
  • Assess project direction throughout the entire lifecycle. When necessary, pivot tasks, change priorities, and correct course.
  • Communicate project risks and obstacles to management in a solutions-oriented manner.
  • Maintain documentation of what is and isn’t effective throughout a project’s implementation.
  • Analyze, track, and forecast project metrics. At project’s completion, reflect on its effectiveness and efficiency, and document processes that could lead to future improvement.  

POTENTIAL PROJECTS

  • New product exploration:
    • Explore other revenue-generating assets that Tugende could help people finance. Research customer demographics and needs, how they currently pay to use these assets, and the potential benefits Tugende could bring them via our proven lease-to-own model. Compare options and generate a compelling business case to pilot the new asset. Build a go-to-market plan and pitch to Tugende management.
  • Expansion and scaling:
    • Help design and implement the operational plan to scale from 1,000s to 10,000s of active motorcycle leases in urban, peri-urban, and rural areas in Uganda.
  • Marketing:
    • Help design new marketing strategies. Design branded gear that displays Tugende’s mission to the public and encourages their support of our clients.
  • Support capital raising and long-term budgeting/financial modeling:
    • Help us increase the analytical functions of our financial model. Research comparable companies, analyze metrics, dive into our numbers, and put together a compelling case for investors.
    • Explore innovative solutions to capital raising and structuring, including meeting with potential investors and lenders as well as advisers to design new capital solutions to fuel Tugende’s growth.
  • New business model generation:
    • Explore new revenue opportunities including our fleet of branded Tugende VIP Drivers, sales of branded merchandise, Tugende owned or co-branded maintenance and spare parts, advertising and other corporate sponsorship, and anything else you can come up with.
  • Motorcycle sourcing/Supply chain management:
    • Explore and build relationships with new suppliers; negotiate better deals with current distributors; determine the costs and benefits of buying straight from the international manufacturer.
  • Data analytics:
    • Work with Tugende’s large and growing data team to help us:
      • Develop an in-house credit-scoring system for our low-income applicants,
      • Analyze important business metrics and recommend operational improvements,
      • Consolidate and implement regular social impact analysis.
  • Client communication and support:
    • Support development of a more robust and accountable customer service function.
    • Evaluate and recommend improvements to customer training methods.

REQUIREMENTS

  • Essential:
    • Willingness to ride fearlessly on the back of a motorcycle.
    • Significant private sector experience and demonstrated commitment to maximizing resources and/or generating profits.
    • A minimum of a bachelor’s degree with preference given to candidates who’ve started or completed an MBA, MPP, or similar advanced degree.
    • Outstanding organizational and project management skills, with specific examples of past successful projects.
    • Ability to work independently, multitask, and deliver projects in a timely manner, with outstanding attention to detail and a sense of urgency.
    • Strong interpersonal skills with a demonstrated ability to take ownership of problems and use good judgment in decision-making.
    • Intellectual curiosity and a passion for our mission of investing in individuals and rethinking conventions about finance options for lower income groups.
    • Comfort in low-income environments and ability to empathize with and gain trust from communities with which we work.
    • Interest in crafting powerful narratives about poverty alleviation that are honest and respectful.
  • Preferred:
    • 1-3 years of work experience in a highly competitive, extremely professional work environment
      • Generally useful skills include strategy consulting, operations, corporate finance, financial modeling, business development, data analysis, monitoring and evaluation, marketing, customer service, supply chain and logistics, getting things done in a developing country, and interfacing with complex bureaucracies
    • Students studying Microfinance, Business Administration, Procurement and Logistics Management, Entrepreneurship and Small Scale Business, Bachelor of Commerce and other business related courses.
    • Fluency in Luganda or other East African languages
  • Bonus points:
    • Experience working in similar lease-to-own models, lease finance, or asset financing

BENEFITS

  • Competitive Compensation: Tugende’s team is motivated by far more than just money, but we believe in competitive pay with fast opportunities for advancement and excellent non-cash benefits including top-notch health insurance.
  • Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the financial services industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!
  • Skills Development: Tugende invests in internal training and staff development and also supports staff financially and with flexibility to pursue additional training. Candidates will be eligible to seek further training and development, and if desired, lead skill and mentorship sessions with junior staff.
  • Great Team: Tugende has a smart, fun, and growing team of 95 staff and growing. We take our work seriously, but love to joke and have fun. We regularly have expenses-paid, voluntary team outings, social and networking events, and annual appreciation parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.

APPLY HERE: https://tugende.workable.com/j/CC95292A74

Tugende is hiring! Apply to be our next Office Administrator

Date Posted: February 6, 2017

Deadline: February 19, 2017

Location: Kampala, Uganda

Apply HERE. 

The Opportunity

Creating a conducive work environment is of utmost importance to Tugende. We are looking for a reliable and experienced Office Administrator to undertake administrative tasks for our Mbuya Headquarters.

The successful Office Administrator will play an integral role in the human resources and organizational strengths of Tugende. (S)he will be responsible for overseeing the maintenance of office systems and work space and ensuring an efficient and productive work environment for the team.

If you’re excited to work in a fast-paced startup environment where you’ll be challenged and accountable for driving results, then this is the role for you!

If you think you would be a good fit, please apply HERE by February 19th, 2017.

Company Overview

Tugende is a for-profit social enterprise that helps motorcycle taxi drivers own their motorcycles instead of renting indefinitely. Our customers take ownership through a lease-to-own payment plan and receive training, insurance and ongoing support. Ownership significantly increases income, job security and road safety.

Tugende means “let’s go” and signifies our mission. Tugende has grown more than 6x in the last 2 years, has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow and appeared in the Guardian, BBC, Economist, and elsewhere. Learn more about our founding and mission here and here.

Starting with motorcycles, Tugende is proving that millions of self-employed entrepreneurs can receive credit to own the equipment they use to provide for their families – even without credit histories, collateral, and in industries considered high risk by traditional lenders.

Tugende’s Core Values: 1) We have Empathy for our clients, 2) We are Solutions-Oriented, 3) We are Always Growing, 4) We have Integrity in all our decisions, and 5) We work as a Team.

What you’ll be doing

1. Office Management

  • Supervise and manage the work schedules of all Office support staff (receptionist and cleaners)
  • Assist the finance department with updating the asset register
  • Maintain relations with service providers and subcontractors
  • Manage the office layout, stationery and equipments
  • Serve as the first responder to staff and clients with questions
  • Manage meetings/travel arrangements for foreign staff (Visa, transport etc)
  • Provide support to visitors and operations team

2. Human Resource Support

  • Maintain employee files within the HR filing system
  • Manage staff welfare needs such as medical insurance, breakfast, etc.
  • Manage staff information in our Human Resources Information Management System
  • Maintain a desirable working environment for all staff to ensure productivity and happiness
  • Manage staff leave in the system
  • Ensure all staff have the required work equipment and furniture
  • Maintain HR databases (new hires, separations and leaves)
  • Coordinate HR meetings, trainings and staff engagements (retreats, staff parties etc)
  • Assist with the required documentation for the performance review process
  • Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated.
  • Ensure a safe workplace environment without risk to health.

3. Perform other duties at request of management.

Position type and expected hours of work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:30AM to 5:30 PM (sometimes later) and one-to-two Saturdays per month from 9 a.m. to 3:00pm. Occasional work beyond this scope may be required as job duties demand.

Your experience

  • Proven 2 years’ experience in general office administration

Your skills and personal characteristics

  • You are able to multi-task, prioritize, and manage time effectively
  • You show initiative
  • You are highly organized and flexible
  • You are able to handle sensitive information professionally and confidentially

Bonus points

  • Degree either in HR or management or business related discipline
  • General knowledge of employment laws and practices
  • Proficiency in 2 or more local languages

Benefits

Meaningful Work

Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

Great Team

Tugende has a smart, fun, and growing team of 86 staff and growing. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Mbuya, Kampala, and we also have offices in Eastern and Western Uganda.

Miscellaneous

  • 21 days paid leave + 6 personal days
  • Airtime
  • Transport and food allowance
  • Breakfast at office every morning
  • New, spacious office with relaxing outdoor staff recreation space
  • Salary negotiable, commensurate with experience

Tugende is hiring! Apply to be our Recruitment Supervisor

Date Posted: February 2, 2017

Deadline: February 16, 2017

Location: Kampala, Uganda

Apply HERE. 

THE POSITION

Tugende is looking for top talent who can separate the best from the rest. We’re revving our engines, getting ready to take off, but first, we need a Recruitment Supervisor to facilitate our envisioned growth!

The successful Recruitment Supervisor will have experience throughout the entire recruiting cycle, from sourcing the best talent to interviewing and hiring exceptional employees. (S)he will regularly collaborate with department managers and proactively identify future hiring needs. If you’re excited to compete with other companies to attract top talent, and work in a fast-paced startup environment where you’ll be challenged and accountable for driving results, then this is the role for you!

If you think you would be a good fit, please apply HERE by February 16th, 2017.

COMPANY OVERVIEW

Tugende is a for-profit social enterprise that helps motorcycle taxi drivers own their motorcycles instead of renting indefinitely. Our customers take ownership through a lease-to-own payment plan and receive training, insurance and ongoing support. Ownership significantly increases income, job security and road safety.

Tugende means “let’s go” and signifies our mission. Tugende has grown more than 6X in the last 2 years, has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow and appeared in the Guardian, BBC, Economist, and elsewhere. Learn more about our founding and mission here and here.

Starting with motorcycles, Tugende is proving that millions of self-employed entrepreneurs can receive credit to own the equipment they use to provide for their families – even without credit histories, collateral, and in industries considered high risk by traditional lenders.

Tugende’s Core Values: 1) We have Empathy for our clients, 2) We are Solutions-Oriented, 3) We are Always Growing, 4) We have Integrity in all our decisions, and 5) We work as a Team.

WHAT YOU’LL BE DOING

1. Design and implement Tugende’s overall recruitment strategy

  • Conduct skills gap analysis to show where Tugende needs to invest as the organization grows.
  • Develop an internal mobility and succession plan to ensure we live up to our meritocratic values by promoting quickly.
  • Write clear policies and procedures to ensure continuity in all functions when a team member is ready to rise to the next level.
  • Protect Tugende from potential attrition by building sustainable supply chains of reliable talent.
  • Analyze Tugende demographics to ensure we meet our diversity objectives.

2. Talent Acquisition

  • Work with department heads to develop and refine job descriptions and announcements, post advertisements internally, on social media, and with other advertising partners.
  • Develop assessment tools such as test questions, case studies, and rating standards within established procedures with the line supervisors.
  • Review online applications, evaluate qualifications of both internal and external candidates, conduct interviews to analyze candidate experience and fit, and develop a shortlist of potential candidates.
  • Complete reference checks and background checks on selected candidates, as required.
  • Prepare offer letter/employment agreement for signature.
  • Manage the on-boarding process.

3. Proactive Sourcing

  • Build and maintain internal database of qualified professionals to rapidly respond to talent management needs.
  • Recommend system improvements to current recruitment processes to ensure streamlined, cost effective, and high quality services.
  • Ensure consistency in the recruitment process by establishing interview panels and assessment forms, and maintaining employee’s documents and references.
  • Track application flow and maintain a pipeline of qualified candidates for future consideration.
  • Conduct informational interviews with potential candidates. Solicit and prioritize internal referrals.
  • Develop and maintain networks and contacts via social media (Facebook, LinkedIn, etc).
  • Perform other duties at management’s request.

Position type and expected hours of work.

This is a full-time position.Typical days and hours of work are Monday through Friday, 8:30AM to 5:30 PM (sometimes later) and one-to-two Saturdays per month from 9 a.m. to 3:00pm. Occasional work beyond this scope may be required as job duties demand.

REQUIREMENTS

Your Experience

  • 2-3 years of proven work experience as a recruiter (either an in-house recruiter or staffing agency recruiter)
  • In-depth knowledge, skills, and experience leading assessments, and the recruiting and interviewing process
  • Comfortable in Excel and Google Drive
  • Good influencing and negotiation skills

Your Skills and Personal Characteristics

  • Exemplify Tugende’s core values: empathy, integrity, teamwork, being solutions-oriented and committed to personal and professional growth
  • Able to follow work instructions and streamline workflows
  • Problem solver and strategic thinker, able to back up your recommendations with data
  • High level of flexibility
  • High level of confidentiality
  • Ability to interact with mid- and senior-level leaders both internally and externally
  • Proficiency in 2 or more local languages
  • You never drop the ball (i.e. if you commit to doing something by a certain time, it always gets delivered by that time. If you realize this isn’t possible, you then pass the ball or ask for help, rather than drop it).
  • Must have empathy for low-income clients
  • Excellent verbal and written communication skills

Bonus

  • Degree in Human Resources Management or related discipline
  • Knowledge to use an application tracking system

BENEFITS

Meaningful Work

Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

Great Team

Tugende has a smart, fun, and growing team of 86 staff. We take our work seriously but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Mbuya Kampala, and we also have offices in Eastern and Western Uganda.

Miscellaneous

  • 21 days paid leave + 6 personal days
  • Airtime allowance
  • Transport and food allowance
  • Breakfast at office every morning
  • New, spacious office with relaxing outdoor staff recreation space
  • Salary negotiable, commensurate with experience

Application Link: https://tugende.workable.com/j/3051A27BFD

Tugende is hiring! Apply to be our Customer Experience Pioneer (Head of Customer Experience)

Date Posted: 16th January, 2017

Deadline: 29th January, 2017

Location: Kampala, Uganda

The Position

Be Tugende’s first customer experience leader and set the vision and strategy for this new department, while building your own team, action plan, tools, and procedures from scratch. Provide consistently excellent customer experience and promote this culture throughout the organization.

We are looking for a professional with experience growing a department from the ground up. Bonus points for experience with financial products and serving low-income clients. If you care about human journeys and want to work in a fun, fast-paced startup environment where you will be challenged and accountable for driving results, this role is for you!

If you think you would be a good fit, please apply HERE by January 29th, 2017.

About Tugende

Tugende is a for-profit social enterprise that helps motorcycle taxi drivers own their motorcycles instead of renting indefinitely. Our customers take ownership through a lease-to-own payment plan and receive training, insurance and ongoing support. Ownership significantly increases income, job security and road safety.

Tugende means “let’s go” and signifies our mission. Tugende has grown more than 6x in the last 2 years, has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow and appeared in the Guardian, BBC, Economist, and elsewhere.Learn more about our founding and mission here and here.

Starting with motorcycles, Tugende is proving that millions of self- employed entrepreneurs can receive credit to own the equipment they use to provide for their families – even without credit histories, collateral, and in industries considered high risk by traditional lenders.

What You Will Be Doing

1. Build a Customer Experience department from the ground up

  • Set and execute the strategy, action plan, and budget to ensure customers are happy, drive repeat business, and increase lifetime value
  • Establish key metrics to measure performance and communicate results
  • Hire, manage and develop an all-star team to scale and deliver your strategic plan
  • Build and implement tools of the trade (procedures, policies, standards, presentations, record-keeping systems, surveys…)

2. Develop and implement innovations to improve the customer experience at Tugende

  • Create new ways to engage clients and to receive and utilize customer feedback
  • Evaluate the current customer journey to identify areas for improvement and scalable solutions
  • Collect and analyze customer experience data, and report on results
  • Develop and manage a scalable system and procedures to track and promptly solve customer inquiries, complaints and other feedback

3. Promote a customer-focused culture among staff

  • Inspire all Tugende staff to be passionate about providing a great customer experience to all applicants, clients, alumni, visitors, etc.
  • Train colleagues in customer service best practices
  • Demonstrate the importance of customer service to achieving business goals

4. Work collaboratively with other teams to put customers first

  • Partner with our Operations team to better understand client touch points and ensure customer service best practices are being implemented on the front lines
  • Work with our technology and data team to develop data collections and analysis tools and reports

5. Direct existing customer service functions

  • Manage client feedback and communication channels (in-person, SMS campaigns, social media, email, toll free line…)
  • Supervise client insurance coordination

Supervisory responsibility

This position manages all employees of the department and is responsible for the hiring and performance management of the employees within that department.

Position type and expected hours of work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:30AM to 5:30 PM (sometimes later) and Saturdays 9 a.m. to 3:00pm. Occasional work beyond this scope may be required as job duties demand.

Your experience

  • 5-10 years customer service experience in a consumer-facing business with at least 3 years of mid or senior management experience
  • Success growing a department and team
  • Proven track record designing, implementing, testing and improving initiatives
  • Experience training and mentoring colleagues 

Your skills and personal characteristics

  • Exemplify Tugende’s core values: empathy, integrity, teamwork, having a solution-orientation approach and be committed to personal and professional growth and improvement.
  • Love working with clients and ensuring they consistently get the best experience
  • You live to make procedures more efficient
  • Able to handle ambiguity and an environment that requires flexibility and being scrappy
  • Calm, composed and positive attitude in a fast paced environment with multiple priorities and tight deadlines
  • Equally able to work in a team as to take full ownership of a project from start to finish
  • Problem solver and strategic thinker, able to back up your recommendations with data
  • You never drop the ball (i.e. if you commit to doing something by a certain time, it always gets delivered by that time. If you realize this isn’t possible, you then pass the ball or ask for help, rather than drop it).
  • Must have empathy for low-income clients
  • Excellent verbal and written communication skills
  • Ability to interact with mid and senior level leaders both internally and externally
  • Comfortable in Excel and Google Drive

Bonus points

  • Experience with Salesforce
  • Bachelors or Masters Degree in marketing, business or related field.  MBA a plus.
  • Ability to present complex data

What will you gain?

Meaningful Work

Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

Great Team

Tugende has a smart, fun, and growing team of 24 staff and growing. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.

Miscellaneous

  • 21 days paid leave + 6 personal days
  • Airtime
  • Transport and food allowance
  • Breakfast at office every morning
  • New, spacious office with relaxing outdoor staff recreation space

Please apply at the link below if you are interested: https://tugende.workable.com/j/3D23461BD6

 

Happy Holidays from Tugende!

Merry Christmas and a Happy New Year from the team at Tugende! We recently celebrated a strong year with an all-staff party.  We had team members travel from Mbale, Mbarara, and Jinja to join the crew in Kampala and celebrate a strong 2016.  This year we exceeded 3,000 leases for boda drivers across Uganda, and we continue to have high aspirations for 2017.

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We also focused on the things for which we are grateful: one another’s dedication and drive in achieving our mission, our hard-working clients, many of whom use the income generated from their bodas to support their families, and how fortunate we all are to work towards something in which we strongly believe.

So thank you all – clients, team members, and friends of Tugende.  We’re excited for the upcoming year, so please be sure to keep in close touch, especially if you’re interested in joining our team.

Happy holidays!

– The Tugende Team

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Tugende is hiring: Apply to be our new IT Project Manager!

Date Posted: 12th December 2016

Date Due: 4th January 2017

Location: Kampala, Uganda

Reporting to: Head of Business Analytics and Research

Come and join the Tugende Team!

Tugende’s mission is helping people help themselves. If you believe, like we do, that thousands of entrepreneurs should own instead of rent the tools they use to make money, now is your chance.  

Please check out the roles and requirements below and apply by the 4th of January 2017.

We are looking for an all-around Software Development Expert who has Salesforce experience and the personality to manage people, timelines, and risks.  The applicant should also embody Tugende’s core values: empathy, integrity, teamwork, solutions-oriented, and always growing.

How to apply: Read the full job description and complete the attached application HERE. In your cover letter, please describe why you want to be Tugende’s IT Project Manager, and why you think you’ll be successful in this role.

Thanks for taking the time to apply. We look forward to reading your application!

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Tugende is hiring: Apply to be our Customer Experience Pioneer!

Date Posted: 15th Oct, 2016

Date Due: 30th Oct, 2016

Location: Kampala, Uganda

Reporting to: Chief of Staff

Come and join the Tugende Team!

Tugende’s mission is helping people help themselves. If you believe, like we do, that thousands of entrepreneurs should own instead of rent the tools they use to make money, now is your chance.  

Please check out the roles and requirements below and apply by 30th October.

Ideal candidates excel at customer service and embody Tugende’s core values: empathy, integrity, teamwork, solutions-oriented and always growing.

Deadline: 30th Oct 2016

How to apply: Email jobs@tugendedriven.com with your CV (or resume), cover letter, and academic transcript. Be sure to let us know why you want to join Tugende in this capacity and why you think you’re the perfect fit for the job! You will be applying to both positions at once.

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