Job posting: Chief Operations Officer

Tugende is searching for a seasoned, strategic, and process minded leader with experience scaling a for-profit business in emerging economies. This key member of the business will be excited to dive into a fast-paced, challenging environment that transforms the lives of thousands motorcycle taxi drivers in Uganda.

The ideal candidate will be a socially minded professional excited to use skills from the corporate world to make a sustainable and financially viable social impact. The candidate will also embody Tugende’s core values of empathy, integrity, teamwork, having a solution-orientation approach and be committed to personal and professional growth and improvement.

Application Deadline: Applications considered on a rolling basis

How to apply: Please review the full Job Description here and send your CV and cover letter directly to the CEO (michael-AT-tugendedriven-DOT-com) and Cc jobs@tugendedriven.com with ‘COO Application‘ in the Subject. Be sure to let us know why you want to join Tugende in this capacity and why you think you’re the perfect fit for the job!


The Position

Tugende has grown rapidly and is planning to further dramatically accelerate growth. The board and CEO are looking for a seasoned, strategic, and process minded leader with experience scaling a for-profit business in emerging economies. The candidate will have experience leading senior managers, managing multiple teams, and developing a performance culture among a group of diverse, talented individuals.

Core Responsibilities:

The Chief Operating Officer will be a key part of the small senior management team and will be responsible for

  • Executing effective and efficient day to day operations
  • Creating and implementing operations strategies
  • Standardizing and scaling systems and processes
  • Driving business growth

By using data, building teams and refining systems, the COO will lead key decisions for scaling and growth including geographic selection, product design and delivery, portfolio quality management, and client outreach and communications. The COO will be responsible for the management of the overall quality and efficiency of operations, including ensuring that Tugende delivers an outstanding service that is client focused and efficient at all times.

Key Qualifications:

As a prerequisite, the successful candidate must believe in the core values of Tugende and premise that empowering low income customers with for-profit tools can create tremendous economic change, social impact, and profits.

We are seeking a candidate who has proven experience in scaling a multi-site operation with high-touch customer interactions and a large staff, and a demonstrated ability to run, build and improve systems and processes and maximize the capabilities of a driven, bright, diverse team.


What will you gain?

Compensation: We’re looking for an exceptional candidate and we are willing to pay competitively to get the person to help us take Tugende to the next level. Medical benefits, leave, and salary will all be competitive. Performance based compensation including employee share options are also a possibility depending on preference of the successful candidate.

Meaningful Work:Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

Skill Development: Tugende invests in internal training and staff development and also supports staff financially and with flexibility to pursue additional training. The COO will be eligible both to seek even further training and development and, if desired, to lead skill and mentorship sessions with other staff.

Great Team: Tugende has a smart and fun team of 39 staff and growing. We take our work seriously, but love to joke and have fun. We regularly have expenses-paid, voluntary team outings, social and networking events, and annual appreciation parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.