Tugende is hiring: Apply to be a Security and Debt Recovery Coordinator!

Date Posted: 29 Sep, 2016

Date Due: 7 Oct, 2016

Location: Kampala, Uganda

Reporting to: Operations Manager

Come and join the Tugende Team!

Tugende’s mission is helping people help themselves. If you believe, like we do, that thousands of entrepreneurs should own instead of rent the tools they use to make money, now is your chance.  

Please check out the roles and requirements below and apply by 7th October.

Ideal candidates excel at customer service and embody Tugende’s core values: empathy, integrity, teamwork, solutions-oriented and always growing.

Deadline: 7 Oct 2016

How to apply: Email jobs@tugendedriven.com with your CV (or resume), cover letter, and academic transcript. Be sure to let us know why you want to join Tugende in this capacity and why you think you’re the perfect fit for the job! You will be applying to both positions at once.

Company Overview
Tugende is a for-profit social enterprise that helps motorcycle taxi drivers own their motorcycles instead of renting indefinitely. Our customers take ownership through a lease-to-own payment plan and receive training, insurance and ongoing support. Ownership significantly increases income, job security and road safety.

Tugende means “let’s go” and signifies our mission. Tugende has grown more than 6x in the last 24 months, has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow and appeared in the Guardian, BBC, Economist, and elsewhere. Learn more about our founding and mission here and here.

Starting with motorcycles, Tugende is proving that millions of self- employed entrepreneurs can receive credit to own the equipment they use to provide for their families, even without credit histories, collateral, and in industries considered high risk by traditional lenders.


The Position

Purpose: Coordinate security operations and manage Tugende’s debt portfolio

Key duties and responsibilities


  • Ensure all security protocols and procedures are followed in all operations
  • Plan and coordinate all security and recovery operations
  • Coordinate with staff when responding to emergencies and recoveries
  • Investigate and resolve all recovery issues
  • Review reports on incidents and breaches and make relevant recommendation
  • Make timely reports on all managed or investigated recoveries or security operation.

   Debt Recovery:

  • Manage a complete debt collection portfolio (policy,procedures & administrative records)
  • Deal with routine correspondences with regard to all collections or recovery issues with both the customers and their guarantors
  • Issue notices and make reminders calls to customers about outstanding balances and explain penalties,interests and consequences for failure to comply
  • Negotiate with both customers and guarantors on payment plans
  • Analyse trends and make suggestions to improve the overall collection effectiveness
  • Provide monthly reports and analyses of the debt portfolio status
  • Advice on which delinquent accounts should be forwarded for litigation or third party management and provide all the necessary documentation

Key Requirements

  • Degree in Law
  • Demonstrated experience with debt recovery for at least 1 year
  • Excellent emergency response skills
  • Demonstrated knowledge of motorcycle safety & security risks
  • Great customer service skills and ability to handle clients with respect and sensitivity
  • Good listening and communication skills
  • Able to work within a team as well as independently without supervision
  • You are calm under pressure and able to meet tight deadlines
  • Ability and willingness to learn how to ride a motorcycle
  • Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing

Not required, but nice to have

  • Field work and community development experience
  • Proficiency in local languages

Someone who does this job well, may go on to…

  • Branch Coordinator
  • Operations Managers


What will you gain?

Hours and compensation

This position is for a full-time employee who can take on additional responsibilities as new tasks and projects come up. Compensation will be determined based on experience and commitment 

Meaningful Work

Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

 Great Team

Tugende has a smart, fun, and growing team of 57 staff. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.

Career Development

Constantly develop skills and further your career while working with Tugende

  • Build knowledge of and skills at using Tugende systems (especially Salesforce)
  • Build understanding of lease accounting
  • Improve computer skills
  • Learn new methods to work with clients and help them overcome repayment challenges
  • Be informed: Stay abreast of new innovations and financial services so as to better meet customer needs
  • Participate in programing: Attend career development programs organized by Tugende
  • Learn how to ride a motorcycle