TUGENDE IS HIRING! Apply to join our Special Projects team.

Empathy  ⬩  Solutions-Oriented  ⬩  Always Growing  ⬩  Integrity in all Decisions  ⬩  Work as a Team

THE POSITION: SPECIAL PROJECTS ANALYST

Tugende is looking for a Special Projects Analyst to drive innovation, research and solve complex challenges across the company, and create extremely professional deliverables to present to senior management, the board, and investors. The successful candidate will have a demonstrated record of exceptional problem solving, analysis and strategic prioritization skills. He or she will proactively seek internal and external opportunities, assess the financial feasibility of such projects, provide management with data-backed recommendations, and implement solutions and new initiatives. If you see problems as opportunities, are comfortable bringing structure to ambiguous challenges, and take initiative with minimal direction, then this role is for you!

CLICK HERE TO APPLY.

Details:

  • Date Posted: February 23, 2017 
  • Date Due: March 10, 2017
  • Location: Kampala, Uganda
  • Reporting to: CEO

RESPONSIBILITIES

  • Identify Tugende’s strategic needs, pressing challenges, and key opportunities, and prioritize projects based on their effectiveness in moving the company forward.
  • Independently draft project timelines and maintain strict discipline in meeting deadlines.
  • Conduct cost/benefit analysis, and build financial models that forecast expected costs, justify investments, and allow for monitoring of progress.
  • Strategically drive projects into the execution phase, partnering with teams across the organization and external vendors and partners.
  • Assess project direction throughout the entire lifecycle. When necessary, pivot tasks, change priorities, and correct course.
  • Communicate project risks and obstacles to management in a solutions-oriented manner.
  • Maintain documentation of what is and isn’t effective throughout a project’s implementation.
  • Analyze, track, and forecast project metrics. At project’s completion, reflect on its effectiveness and efficiency, and document processes that could lead to future improvement.  

POTENTIAL PROJECTS

  • New product exploration:
    • Explore other revenue-generating assets that Tugende could help people finance. Research customer demographics and needs, how they currently pay to use these assets, and the potential benefits Tugende could bring them via our proven lease-to-own model. Compare options and generate a compelling business case to pilot the new asset. Build a go-to-market plan and pitch to Tugende management.
  • Expansion and scaling:
    • Help design and implement the operational plan to scale from 1,000s to 10,000s of active motorcycle leases in urban, peri-urban, and rural areas in Uganda.
  • Marketing:
    • Help design new marketing strategies. Design branded gear that displays Tugende’s mission to the public and encourages their support of our clients.
  • Support capital raising and long-term budgeting/financial modeling:
    • Help us increase the analytical functions of our financial model. Research comparable companies, analyze metrics, dive into our numbers, and put together a compelling case for investors.
    • Explore innovative solutions to capital raising and structuring, including meeting with potential investors and lenders as well as advisers to design new capital solutions to fuel Tugende’s growth.
  • New business model generation:
    • Explore new revenue opportunities including our fleet of branded Tugende VIP Drivers, sales of branded merchandise, Tugende owned or co-branded maintenance and spare parts, advertising and other corporate sponsorship, and anything else you can come up with.
  • Motorcycle sourcing/Supply chain management:
    • Explore and build relationships with new suppliers; negotiate better deals with current distributors; determine the costs and benefits of buying straight from the international manufacturer.
  • Data analytics:
    • Work with Tugende’s large and growing data team to help us:
      • Develop an in-house credit-scoring system for our low-income applicants,
      • Analyze important business metrics and recommend operational improvements,
      • Consolidate and implement regular social impact analysis.
  • Client communication and support:
    • Support development of a more robust and accountable customer service function.
    • Evaluate and recommend improvements to customer training methods.

REQUIREMENTS

  • Essential:
    • Willingness to ride fearlessly on the back of a motorcycle.
    • Significant private sector experience and demonstrated commitment to maximizing resources and/or generating profits.
    • A minimum of a bachelor’s degree with preference given to candidates who’ve started or completed an MBA, MPP, or similar advanced degree.
    • Outstanding organizational and project management skills, with specific examples of past successful projects.
    • Ability to work independently, multitask, and deliver projects in a timely manner, with outstanding attention to detail and a sense of urgency.
    • Strong interpersonal skills with a demonstrated ability to take ownership of problems and use good judgment in decision-making.
    • Intellectual curiosity and a passion for our mission of investing in individuals and rethinking conventions about finance options for lower income groups.
    • Comfort in low-income environments and ability to empathize with and gain trust from communities with which we work.
    • Interest in crafting powerful narratives about poverty alleviation that are honest and respectful.
  • Preferred:
    • 1-3 years of work experience in a highly competitive, extremely professional work environment
      • Generally useful skills include strategy consulting, operations, corporate finance, financial modeling, business development, data analysis, monitoring and evaluation, marketing, customer service, supply chain and logistics, getting things done in a developing country, and interfacing with complex bureaucracies
    • Students studying Microfinance, Business Administration, Procurement and Logistics Management, Entrepreneurship and Small Scale Business, Bachelor of Commerce and other business related courses.
    • Fluency in Luganda or other East African languages
  • Bonus points:
    • Experience working in similar lease-to-own models, lease finance, or asset financing

BENEFITS

  • Competitive Compensation: Tugende’s team is motivated by far more than just money, but we believe in competitive pay with fast opportunities for advancement and excellent non-cash benefits including top-notch health insurance.
  • Meaningful Work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the financial services industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!
  • Skills Development: Tugende invests in internal training and staff development and also supports staff financially and with flexibility to pursue additional training. Candidates will be eligible to seek further training and development, and if desired, lead skill and mentorship sessions with junior staff.
  • Great Team: Tugende has a smart, fun, and growing team of 95 staff and growing. We take our work seriously, but love to joke and have fun. We regularly have expenses-paid, voluntary team outings, social and networking events, and annual appreciation parties for our clients. Our headquarters are in Kampala, and we also have offices in Eastern and Western Uganda.

APPLY HERE: https://tugende.workable.com/j/CC95292A74

Tugende is hiring! Apply to be our next Office Administrator

Date Posted: February 6, 2017

Deadline: February 19, 2017

Location: Kampala, Uganda

Apply HERE. 

The Opportunity

Creating a conducive work environment is of utmost importance to Tugende. We are looking for a reliable and experienced Office Administrator to undertake administrative tasks for our Mbuya Headquarters.

The successful Office Administrator will play an integral role in the human resources and organizational strengths of Tugende. (S)he will be responsible for overseeing the maintenance of office systems and work space and ensuring an efficient and productive work environment for the team.

If you’re excited to work in a fast-paced startup environment where you’ll be challenged and accountable for driving results, then this is the role for you!

If you think you would be a good fit, please apply HERE by February 19th, 2017.

Company Overview

Tugende is a for-profit social enterprise that helps motorcycle taxi drivers own their motorcycles instead of renting indefinitely. Our customers take ownership through a lease-to-own payment plan and receive training, insurance and ongoing support. Ownership significantly increases income, job security and road safety.

Tugende means “let’s go” and signifies our mission. Tugende has grown more than 6x in the last 2 years, has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow and appeared in the Guardian, BBC, Economist, and elsewhere. Learn more about our founding and mission here and here.

Starting with motorcycles, Tugende is proving that millions of self-employed entrepreneurs can receive credit to own the equipment they use to provide for their families – even without credit histories, collateral, and in industries considered high risk by traditional lenders.

Tugende’s Core Values: 1) We have Empathy for our clients, 2) We are Solutions-Oriented, 3) We are Always Growing, 4) We have Integrity in all our decisions, and 5) We work as a Team.

What you’ll be doing

1. Office Management

  • Supervise and manage the work schedules of all Office support staff (receptionist and cleaners)
  • Assist the finance department with updating the asset register
  • Maintain relations with service providers and subcontractors
  • Manage the office layout, stationery and equipments
  • Serve as the first responder to staff and clients with questions
  • Manage meetings/travel arrangements for foreign staff (Visa, transport etc)
  • Provide support to visitors and operations team

2. Human Resource Support

  • Maintain employee files within the HR filing system
  • Manage staff welfare needs such as medical insurance, breakfast, etc.
  • Manage staff information in our Human Resources Information Management System
  • Maintain a desirable working environment for all staff to ensure productivity and happiness
  • Manage staff leave in the system
  • Ensure all staff have the required work equipment and furniture
  • Maintain HR databases (new hires, separations and leaves)
  • Coordinate HR meetings, trainings and staff engagements (retreats, staff parties etc)
  • Assist with the required documentation for the performance review process
  • Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated.
  • Ensure a safe workplace environment without risk to health.

3. Perform other duties at request of management.

Position type and expected hours of work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:30AM to 5:30 PM (sometimes later) and one-to-two Saturdays per month from 9 a.m. to 3:00pm. Occasional work beyond this scope may be required as job duties demand.

Your experience

  • Proven 2 years’ experience in general office administration

Your skills and personal characteristics

  • You are able to multi-task, prioritize, and manage time effectively
  • You show initiative
  • You are highly organized and flexible
  • You are able to handle sensitive information professionally and confidentially

Bonus points

  • Degree either in HR or management or business related discipline
  • General knowledge of employment laws and practices
  • Proficiency in 2 or more local languages

Benefits

Meaningful Work

Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

Great Team

Tugende has a smart, fun, and growing team of 86 staff and growing. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Mbuya, Kampala, and we also have offices in Eastern and Western Uganda.

Miscellaneous

  • 21 days paid leave + 6 personal days
  • Airtime
  • Transport and food allowance
  • Breakfast at office every morning
  • New, spacious office with relaxing outdoor staff recreation space
  • Salary negotiable, commensurate with experience

Tugende is hiring! Apply to be our Recruitment Supervisor

Date Posted: February 2, 2017

Deadline: February 16, 2017

Location: Kampala, Uganda

Apply HERE. 

THE POSITION

Tugende is looking for top talent who can separate the best from the rest. We’re revving our engines, getting ready to take off, but first, we need a Recruitment Supervisor to facilitate our envisioned growth!

The successful Recruitment Supervisor will have experience throughout the entire recruiting cycle, from sourcing the best talent to interviewing and hiring exceptional employees. (S)he will regularly collaborate with department managers and proactively identify future hiring needs. If you’re excited to compete with other companies to attract top talent, and work in a fast-paced startup environment where you’ll be challenged and accountable for driving results, then this is the role for you!

If you think you would be a good fit, please apply HERE by February 16th, 2017.

COMPANY OVERVIEW

Tugende is a for-profit social enterprise that helps motorcycle taxi drivers own their motorcycles instead of renting indefinitely. Our customers take ownership through a lease-to-own payment plan and receive training, insurance and ongoing support. Ownership significantly increases income, job security and road safety.

Tugende means “let’s go” and signifies our mission. Tugende has grown more than 6X in the last 2 years, has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow and appeared in the Guardian, BBC, Economist, and elsewhere. Learn more about our founding and mission here and here.

Starting with motorcycles, Tugende is proving that millions of self-employed entrepreneurs can receive credit to own the equipment they use to provide for their families – even without credit histories, collateral, and in industries considered high risk by traditional lenders.

Tugende’s Core Values: 1) We have Empathy for our clients, 2) We are Solutions-Oriented, 3) We are Always Growing, 4) We have Integrity in all our decisions, and 5) We work as a Team.

WHAT YOU’LL BE DOING

1. Design and implement Tugende’s overall recruitment strategy

  • Conduct skills gap analysis to show where Tugende needs to invest as the organization grows.
  • Develop an internal mobility and succession plan to ensure we live up to our meritocratic values by promoting quickly.
  • Write clear policies and procedures to ensure continuity in all functions when a team member is ready to rise to the next level.
  • Protect Tugende from potential attrition by building sustainable supply chains of reliable talent.
  • Analyze Tugende demographics to ensure we meet our diversity objectives.

2. Talent Acquisition

  • Work with department heads to develop and refine job descriptions and announcements, post advertisements internally, on social media, and with other advertising partners.
  • Develop assessment tools such as test questions, case studies, and rating standards within established procedures with the line supervisors.
  • Review online applications, evaluate qualifications of both internal and external candidates, conduct interviews to analyze candidate experience and fit, and develop a shortlist of potential candidates.
  • Complete reference checks and background checks on selected candidates, as required.
  • Prepare offer letter/employment agreement for signature.
  • Manage the on-boarding process.

3. Proactive Sourcing

  • Build and maintain internal database of qualified professionals to rapidly respond to talent management needs.
  • Recommend system improvements to current recruitment processes to ensure streamlined, cost effective, and high quality services.
  • Ensure consistency in the recruitment process by establishing interview panels and assessment forms, and maintaining employee’s documents and references.
  • Track application flow and maintain a pipeline of qualified candidates for future consideration.
  • Conduct informational interviews with potential candidates. Solicit and prioritize internal referrals.
  • Develop and maintain networks and contacts via social media (Facebook, LinkedIn, etc).
  • Perform other duties at management’s request.

Position type and expected hours of work.

This is a full-time position.Typical days and hours of work are Monday through Friday, 8:30AM to 5:30 PM (sometimes later) and one-to-two Saturdays per month from 9 a.m. to 3:00pm. Occasional work beyond this scope may be required as job duties demand.

REQUIREMENTS

Your Experience

  • 2-3 years of proven work experience as a recruiter (either an in-house recruiter or staffing agency recruiter)
  • In-depth knowledge, skills, and experience leading assessments, and the recruiting and interviewing process
  • Comfortable in Excel and Google Drive
  • Good influencing and negotiation skills

Your Skills and Personal Characteristics

  • Exemplify Tugende’s core values: empathy, integrity, teamwork, being solutions-oriented and committed to personal and professional growth
  • Able to follow work instructions and streamline workflows
  • Problem solver and strategic thinker, able to back up your recommendations with data
  • High level of flexibility
  • High level of confidentiality
  • Ability to interact with mid- and senior-level leaders both internally and externally
  • Proficiency in 2 or more local languages
  • You never drop the ball (i.e. if you commit to doing something by a certain time, it always gets delivered by that time. If you realize this isn’t possible, you then pass the ball or ask for help, rather than drop it).
  • Must have empathy for low-income clients
  • Excellent verbal and written communication skills

Bonus

  • Degree in Human Resources Management or related discipline
  • Knowledge to use an application tracking system

BENEFITS

Meaningful Work

Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. We are changing the face of the boda industry in Uganda, and proving that young men with little education can take on the responsibility of financing a significant asset and earning a liveable wage. Help be part of this movement!

Great Team

Tugende has a smart, fun, and growing team of 86 staff. We take our work seriously but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our clients. Our headquarters are in Mbuya Kampala, and we also have offices in Eastern and Western Uganda.

Miscellaneous

  • 21 days paid leave + 6 personal days
  • Airtime allowance
  • Transport and food allowance
  • Breakfast at office every morning
  • New, spacious office with relaxing outdoor staff recreation space
  • Salary negotiable, commensurate with experience

Application Link: https://tugende.workable.com/j/3051A27BFD